Travel Insurance with Allianz Partners
*There is no cover for claims directly or indirectly arising from or caused by You commencing Your travel against the New Zealand Government’s advice or against local government advice at Your overseas destination.
*There is no cover for lockdowns, changes in government alert levels, quarantine or mandatory isolation applying to a population or part of a population. As with any travel insurance, disinclination to travel due to fear or change of mind is not covered.
You should consider the full Policy Wording before making any decisions about this travel insurance policy.
Terms, conditions, limits, sub-limits, and exclusions apply, and these are set out in the Policy Wording(s). It is your responsibility to read and understand the Policy Wording prior to buying your insurance with us.
Travel Insurance Claims
To make a claim, please click here to be taken to the online claims portal.
As part of your claim, you may be required to:
- Provide supporting documentation such as original invoices, receipts, and other vouchers relating to your expenses or loss
- Produce your policy details
- Provide all the information we require so that your claim can be considered
For urgent claims, you can lodge your claim by calling Allianz Partners on 0800 800 048 (+64 9 486 0048 from overseas) and by submitting the fully completed claim form.
When you call, Allianz Partners require:
- Your name
- Your policy number
- Details describing your emergency
- A contact phone number, including an area code
You may lodge your claim with the supporting documentation whilst travelling or upon your return to New Zealand. If you require assistance while you are away, please call our Emergency Assistance Team.
Freephone within New Zealand
Phone Number: 0800 800 048
Customer Care Team:
Claim submission/additional information: firstname.lastname@example.org
PO Box 112 316, Penrose Auckland 1642
This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) (“Hollard”). Read AWP Services New Zealand Limited FAP Disclosure statement here.
A++, A+ (Superior)
A, A- (Excellent)
B++, B+ (Good)
B, B- (Fair)
C++, C+ (Marginal)
C, C- (Weak)
E (Under Regulatory Supervision)
F (In Liquidation)
Further information on these ratings is available here.
An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.