Travel Insurance with Allianz Partners
- The Comprehensive Plan
- The Cancellation Only Plan
- Selected cover* for epidemic and pandemic diseases such as Covid-19
- Cancellation of Journey
- Medical, Emergency Dental and Funeral expenses (Comprehensive only)
- Personal Baggage (Comprehensive only)
- Rental car excess cover (Comprehensive only)
*There is no cover for claims directly or indirectly arising from or caused by You commencing Your travel against the New Zealand Government’s advice or against local government advice at Your overseas destination.
*There is no cover for lockdowns, changes in government alert levels, quarantine or mandatory isolation applying to a population or part of a population. As with any travel insurance, disinclination to travel due to fear or change of mind is not covered.
You should consider the full Policy Wording before making any decisions about this travel insurance policy.
Terms, conditions, limits, sub-limits, and exclusions apply, and these are set out in the Policy Wording(s). It is your responsibility to read and understand the Policy Wording prior to buying your insurance with us.
Travel Insurance Claims
To make a claim, please click here to be taken to the online claims portal.
As part of your claim, you may be required to:
- Provide supporting documentation such as original invoices, receipts, and other vouchers relating to your expenses or loss
- Produce your policy details
- Provide all the information we require so that your claim can be considered
For urgent claims, you can lodge your claim by calling Allianz Partners on 0800 800 048 (+64 9 486 0048 from overseas) and by submitting the fully completed claim form.
When you call, Allianz Partners require:
- Your name
- Your policy number
- Details describing your emergency
- A contact phone number, including an area code
You may lodge your claim with the supporting documentation whilst travelling or upon your return to New Zealand. If you require assistance while you are away, please call our Emergency Assistance Team.
Freephone within New Zealand
Phone Number: 0800 800 048
Customer Care Team:
help@allianz-assistance.co.nz
Claim submission/additional information: travelclaims@allianz-assistance.co.nz
Post
PO Box 112 316, Penrose Auckland 1642
This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (NZBN 9429035270157) under binder with and on behalf of Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan) as the underwriter.
You should read the policy wording and consider obtaining independent legal or financial advice before making any decisions about this insurance. Terms, conditions, limits, sub-limits and exclusions apply.
Mitsui Sumitomo Insurance Company, Limited – Financial Strength Rating.
Mitsui Sumitomo Insurance Company, Limited has a financial strength rating of A+ (Stable) given by S&P Global Ratings.
The S&P Global rating scale in summary form is:
AAA Extremely Strong
AA Very Strong
A Strong
BBB Good
BB Marginal
B Weak
CCC Very Weak
CC Extremely Weak
R Under Regulatory Supervision
SD Selective Default
D Default
NR Not Rated
The rating may be modified by the addition of a plus (+) or minus (-) sign to show relative standings within the major rating categories.
Further information on the S&P Global ratings is available here: https://www.spglobal.com/ratings/en/products-benefits/products/financial-strength-rating.